Shipping policy

Version 1.0. Effective Date: September 10, 2026.

Where we ship

We sell and ship only to addresses within the United States. We do not accept international orders, and we are not responsible for any attempt to forward or export a product outside the United States.

Rates and carriers

Shipping rates are calculated and shown to you at checkout before you pay. We choose the carrier and service for each shipment.

When risk passes to you

Risk of loss of, and damage to, a product you purchase passes to you when Neon delivers it to the carrier for shipment to you.

If a shipment never arrives

If the carrier's record never shows delivery, contact us at support@neoninnovation.com. Neon will file a carrier claim and, at its option, reship the product or refund you.

Returns and trade-ins

Returning a product is governed by our Warranty and Return Policy, which sets the conditions, deadlines, and costs. You pay return shipping and bear the risk of loss and damage on a return you send us. Sending a device under the Neon Pace Clock Trade-In Program is governed separately by the Trade-In Program Terms and Conditions, which also place that shipment's cost and risk on you.

How this policy fits with our other terms

This page summarizes how we ship. Our Terms of Sale govern the sale itself and control if this summary and those terms ever differ.